If for some reason you are not satisfied with your online HEATHER MCDOWALL purchase we are happy to provide an exchange, online credit or refund subject to the conditions below.
Please fill out the Returns Form included in your original package or download another form here.
Headpiece must be shipped back in original packaging and shipping box.
Return shipping costs are payable by the customer. HEATHER MCDOWALL is not responsible for lost parcels and we recommend obtaining a tracking number for all return parcels as proof of shipment.
For further assistance please contact customer care on firstname.lastname@example.org
While all care will be taken during packaging and transport of items, we accept no responsibility for breakage or loss of items.
The highest level of construction methods and care are taken during the making of each individual HEATHER MCDOWALL piece. Where you believe an item is faulty it must be returned within 14 days of purchase along with a copy of the receipt of payment. The item will be assessed and repaired if applicable, and returned to you complimentary of HEATHER MCDOWALL within a reasonable period.
The item must be sent in original packaging as to not cause any further damage. Return postage costs are the responsibility of the customer.
Please fill out Returns Form included in your original package along with headpiece to:
Unit4/5-15 Epsom Road
Rosebery NSW 2018.
If you have misplaced your form, download another form here.
For further information please contact customer care on email@example.com