Returns & Exchanges

Please choose carefully when purchasing an itemFor health reasons, there are no returns or exchanges on purchases unless exhibiting a genuine manufacturing fault

Faulty Item

While all care will be taken during packaging and transport of items, we accept no responsibility for breakage or loss of items.

The highest level of construction methods and care are taken during the making of each individual HEATHER MCDOWALL piece. Where you believe an item is faulty it must be returned within 14 days of purchase along with a copy of the receipt of payment. The item will be assessed and repaired if applicable, and returned to you complimentary of  HEATHER MCDOWALL within a reasonable period.

The item must be sent in original packaging as to not cause any further damage. Return postage costs are the responsibility of the customer.

Please contact to obtain a faulty items form and return address.

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