Everything we do at Heather McDowall is centred around you, and ensuring you receive the best customer experience possible. We take our customers privacy and security seriously and are committed to protecting it, so you can shop without a care in the world.
Collecting Personal InformationWe are committed to protecting your privacy. It is important that you understand how we look after your Personal Information and how we meet our legal obligations under the data protection rules and regulations.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you including, your name, shipping address, billing address, payment information, email address and phone number. We refer to this information as “Personal Information”.
We may also collect extra information if you contact customer support or opt in to receive information from us via a Pop Up.
We use your information to:
- Provide customer support to you
- To develop and improve our products and services.
- From time to time we run competitions and will send you information regarding products we feel may interest you.
How do you use my Personal information?
The Personal Information collected from you is required to process your order. This includes your, name, billing address, shipping address, email address and payment information.
The purpose is to provide products to you that fulfil our contract, to process your payment information, arrange shipping, provide you with order confirmation and shipment details communicate with you in line with the preferences you have shared and provide you with information or advertising relating to our products.
We only share your Personal Information with third parties such as Australia Post to help us fulfil your orders as described above.
When you place an order through our Site, we will maintain your order information for our records unless and until you ask us to delete this information.
How is my Information Protected?
We implement security measures to maintain the safety of your Personal Information after you have submitted it to us.
We offer the use of a secure server and all information is transmitted via Secure Socket Layer (SSL) technology.
We are more than happy to assist and correct any errors on our part.