SHIPPING AND DELIVERY
Heather McDowall
Shipping Delays
Due to the circumstances surrounding Covid-19, our shipping partners have communicated potential delivery delays.Please allow for longer then normal shipping times. For domestic deliveries please allow an additional 3 business days.
Customers will continue to receive tracking information once your order has been dispatched, which can be used to track the status of your parcel.
We appreciate your patience with this.
Shipping and Delivery
All items will be posted to you in a Heather McDowall gift box. Only one item per box to allow for safe delivery of goods and to avoid damage to the item. If you are purchasing more than one item they will arrive in individual boxes.Your selected purchases will be lovingly wrapped and the utmost care taken when packaging to avoid damage of items.
Your order will be delivered to you as soon as possible by your nominated delivery method.
We use Australia Post and Fast Way to ship items within Australia.
We use DHL for shipping of International orders.
Express Shipping
An item must be purchased prior to 2PM that business day to allow for express shipping to be delivered to you the next business day. Express shipping is available to major metro and regional population areas. Shipping to addresses outside of metropolitan areas will be delivered in 2 business days.You will receive a shipment confirmation email with the shipment tracking number.
If you have ordered an item that is not available or is delayed you will be notified via email or phone.
Express delivery between capital cities:
- Sydney to Brisbane 1-2 business days
- Sydney to Melbourne 1-2 business days
- Sydney to Canberra 1-2 business days
- Sydney to Adelaide 1-2 business days
- Sydney to Hobart 2-3 business days
- Sydney to Darwin 2-3 business days
*Please note, due to Covid-19 there are delays with all deliveries and we can no longer guarantee next day delivery. Please refer to Shipping Delays for more information.
Free Shipping
If you select the free shipping at the checkout, please allow 3-5 business working days for your delivery within Australia. Days of delivery depend on the capital city in which your purchases will be delivered to.Standard delivery between capital cities:
- Sydney to Brisbane 3-4 business days
- Sydney to Melbourne 3-4 business days
- Sydney to Canberra 3-4 business days
- Sydney to Adelaide 4-5 business days
- Sydney to Hobart 4-5 business days
- Sydney to Darwin 4-5 business days
The delivery between states are a guide only and may be delivered outside of these times to your nominated address.
Orders placed on weekends or public holidays will be processed the next business day subject to availability. You will receive a shipment confirmation email with the shipment tracking number.
If you have ordered an item that is not available or is delayed you will be notified via email or phone.
While all care will be taken during packaging and transport of items, we accept no responsibility for breakage or loss of items.
Overseas Delivery
Please note the shipping estimates on this website refer to shipping within Australia only. We do ship worldwide. Please contact us on hello@heathermcdowall.com to obtain an International shipping quote for your purchase.Shipping Terms & Conditions
While all care will be taken when packaging your orders, Heather McDowall does not accept responsibility for breakage, or loss of your item after it has left our premises.All items will be sent “Authority to Leave in Safe Place If Unattended”.
To ensure secure delivery we suggest “Signature on Delivery”, which means your parcel will require a signature upon receipt. If you require a signature on delivery, please include in the notes when placing your order.
Please check all of your details carefully before placing your order. Incorrect details may be changed after your order has been placed, however this may not always be guaranteed (we’ll be packing them straight away),and may cause delays with your order/s.
Once your order has been placed, If you notice any errors, please notify us at hello@heathermcdowall.com as soon as possible.
the Edit
The Production process between each Designer varies. This affects the individual Shipping and Delivery time. Please read the Delivery, Exchanges + Returns tab on the product page very carefully.
Eileen Kirby and Jafrie by R garments are Made to Order. Shipping and delivery can take up to 3 weeks from the date of order.
Only One Ashley and Cassandra Anderson Illustration garments are Ready to Wear.
Normal delivery/shipping times apply.
Shipping and Delivery
All orders placed via the Edit are designed, made and shipped to you by the Designer.Each order is carefully folded, wrapped and packaged in 100% compostable, fully biodegradable mailer bags.
A notification of shipment email will be sent you once your order has been shipped. The email contains up to date tracking information and expected delivery date.
Only One Ashley orders will be shipped from Perth
Cassandra Anderson orders will be shipped from Perth
Eileen Kirby orders will be shipped from Sydney
Jafrie By R orders will be shipped from Sydney
Express Shipping
All orders are shipped Express using Australia Post
Overseas Delivery
We currently ship orders within Australia only.
Shipping Terms & Conditions
All items will be sent “Authority to Leave in Safe Place If Unattended”.To ensure secure delivery we suggest “Signature on Delivery”, which means your parcel will require a signature upon receipt. If you require a signature on delivery, please include in the notes when placing your order.
Please check all of your details carefully before placing your order. Incorrect details may be changed after your order has been placed, however this may not always be guaranteed. There are no refunds on cancelled orders as the production process may have already commenced.
If you notice any errors once your order has been placed, please notify us immediately at hello@heathermcdowall.com.